Privacy information for Vaiaconstruct Ltd.

Vaiaconstruct Ltd is the data controller for personal information submitted through this website. The business provides building services across Norwich and surrounding areas.

For privacy questions, access requests, correction requests, or deletion requests, contact office@vaiaconstruct.co.uk.

When you use the quote form, we collect the details needed to respond to your enquiry: your name, phone number, optional email address, project postcode or area, service needed, project stage, preferred contact method, and project details.

If you contact us by phone, email, or WhatsApp, we may also keep the information you choose to send so we can reply and manage the enquiry.

We use enquiry information to respond to quote requests, discuss the work you are interested in, arrange follow-up contact, and keep a record of the conversation where needed for normal business administration.

The lawful basis for using this information is legitimate interests: responding to potential customer enquiries and managing building-work conversations. If an enquiry becomes a job, some information may also be needed to take steps before entering into a contract or to manage that contract.

The quote form is delivered through Resend, a third-party email delivery service. Resend processes the form submission so the enquiry can be forwarded to the business email inbox.

You can avoid the form and contact us directly by phone, WhatsApp, or email if you prefer.

Enquiry details are kept only for as long as needed to respond, follow up, manage business records, or handle any later questions about the enquiry or work discussed.

If you ask us to delete enquiry information, we will do so where there is no legal, contractual, or legitimate business reason to keep it.

We do not sell personal information. Information may be shared only where needed to respond to an enquiry, deliver the requested service, use trusted service providers such as Resend, or meet legal requirements.

If other providers are added later, such as analytics, advertising, booking, or payment tools, this privacy policy will be updated before those tools are used.

You can ask for a copy of the personal information held about you, ask for incorrect information to be corrected, ask for deletion where appropriate, object to certain uses, or ask for processing to be restricted.

To make a request, email office@vaiaconstruct.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your data is handled.